Refund and Cancellation Policy

Effective Date: 15/04/2026

This Refund and Cancellation Policy explains the terms and conditions applicable to cancellation and refund requests for services, publishing services, books, publications, and other products purchased through the DALTA INDIA website.

1. Service Cancellation

Customers may request cancellation of a service before the processing of the application or service has commenced.

Cancellation requests should be submitted as soon as possible through the official contact details provided on the DALTA INDIA website.

Once processing, document review, preparation, submission, or other service-related work has commenced, cancellation may not be possible.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Duplicate payment made by the customer

• Service cannot be provided due to reasons attributable to DALTA INDIA

• Cancellation request received before service processing begins

• Order cancelled before printing, production, or dispatch, where applicable

• Other circumstances specifically approved by DALTA INDIA

All refund requests are subject to verification and approval.

3. Publishing Services

For publishing services, including manuscript preparation, editing, proofreading, formatting, book design, cover design, ISBN-related assistance, printing coordination, and publication processing, cancellation may not be possible once the work has commenced.

Where cancellation is approved after work has started, DALTA INDIA may deduct amounts relating to work already completed, printing or production costs, third-party charges, and other non-recoverable expenses.

4. Books and Printed Publications

Orders for physical books, study materials, publications, and other printed products may be cancelled only before processing for printing, production, or dispatch has commenced, where applicable.

Once a product has been printed, customized, packed, or dispatched, cancellation may not be possible.

Returns or replacements for damaged, defective, or incorrectly supplied products will be considered subject to verification and the applicable return conditions.

5. Non-Refundable Situations

Refunds will generally not be provided in the following circumstances:

• Government fees or statutory charges already paid

• Third-party fees or charges already incurred

• Application already submitted to a government or regulatory authority

• Service already completed or delivered

• Delay caused by the customer in providing required documents or information

• Rejection of an application by a government authority

• Incorrect, incomplete, misleading, or fraudulent information provided by the customer

• Customized publishing work already commenced

• Customized or made-to-order publications after production has commenced

• Printed products that have already been produced or dispatched

• Digital services or documents already delivered or made available

6. Government and Third-Party Charges

Government fees, registration fees, examination fees, statutory charges, courier charges, and third-party service fees already paid or incurred may be non-refundable.

Where such amounts have been paid directly to a government authority or third-party service provider, DALTA INDIA cannot guarantee recovery of those amounts.

7. Refund Processing

If a refund is approved, it will generally be processed within 7 to 10 working days from the date of approval.

Refunds will normally be made through the original payment method, wherever technically possible.

The actual time taken for the refund to reflect in the customer's account may depend on the customer's bank, payment gateway, card issuer, or other financial institution.

8. Customer Responsibility

Customers are responsible for providing accurate information, complete documents, genuine supporting documents, and correct contact and delivery details.

DALTA INDIA will not be responsible for consequences arising from incorrect, incomplete, or false information supplied by the customer.

9. Refund Request Procedure

Refund or cancellation requests should be submitted through the official contact details provided on the DALTA INDIA website.

The customer may be required to provide:

• Name

• Order or transaction reference

• Service or product details

• Date of purchase

• Reason for the request

• Registered email address or mobile number

• Supporting documents or photographs, where applicable

Submission of a refund request does not automatically guarantee approval.

10. Policy Updates

DALTA INDIA reserves the right to modify or update this Refund and Cancellation Policy from time to time.

Any revised policy will be published on the website and will become effective from the date specified in the updated policy.