Return policy

Return and Refund Policy

Effective Date: 15/04/2026

This Return and Refund Policy outlines the terms and conditions under which DALTA INDIA processes cancellation, return, replacement, and refund requests for services, publishing services, books, publications, and other products purchased through our website.

By using our website, purchasing our products, or engaging our services, you acknowledge and agree to the terms stated in this policy.

1. Nature of Services and Products

DALTA INDIA provides a combination of professional support services, documentation assistance, registration support, publishing services, and physical and digital publications.

Depending on the nature of the service or product, different cancellation, return, and refund conditions may apply.

Digital and professional services may not be eligible for a refund once the service process has commenced or the service has been completed.

Physical books and publications may be eligible for return or replacement only in accordance with the conditions specified in this policy.

2. Service Cancellation and Refund

A customer may request cancellation of a service if the service process has not yet commenced.

Cancellation requests should be submitted as soon as possible after placing the order.

Once processing has commenced, including document review, application preparation, data entry, documentation work, submission, or other professional work, cancellation may not be possible.

Any refund, where applicable, will be determined based on the stage of service and expenses already incurred.

3. Refund Eligibility

A refund may be considered under the following circumstances:

  • Duplicate payment made by the customer

  • Payment received for a service that DALTA INDIA is unable to provide due to reasons attributable to DALTA INDIA

  • Cancellation requested before the service process has commenced

  • Order cancellation approved before printing, production, or dispatch, where applicable

  • Other circumstances specifically approved by DALTA INDIA

Refund requests will be reviewed based on the nature and status of the relevant service or order.

4. Publishing Services

Publishing services may include manuscript preparation, editing, proofreading, formatting, typesetting, cover design, book design, ISBN-related assistance, printing coordination, publication processing, and related services.

Because publishing services may involve customized work and expenses incurred specifically for a customer, refunds may not be available once substantial work has commenced.

Where cancellation is approved after work has commenced, DALTA INDIA may deduct reasonable amounts relating to:

  • Work already completed

  • Editing or proofreading performed

  • Design and formatting work

  • Printing or production expenses

  • Third-party charges

  • Other non-recoverable expenses

The remaining eligible amount, if any, may be refunded in accordance with this policy.

5. Physical Books and Publications

Customers purchasing physical books, study materials, publications, or other printed products may request a return or replacement where the product is:

  • Received in a materially damaged condition;

  • Incorrectly supplied by DALTA INDIA; or

  • Otherwise eligible for return under the applicable order terms.

Customers should contact DALTA INDIA promptly after receiving the product and provide the relevant order details and supporting photographs or other evidence where required.

A return or replacement may be subject to verification.

6. Damaged or Defective Books

If a physical book or publication is received with significant physical damage attributable to the manufacturing or packaging process, the customer should notify DALTA INDIA within a reasonable period after delivery.

Where the claim is accepted, DALTA INDIA may, at its discretion and subject to availability:

  • Replace the damaged product;

  • Provide another appropriate resolution; or

  • Process an eligible refund.

Minor variations in printing, colour, paper texture, or binding that do not materially affect the usability of the publication may not necessarily constitute a defect.

7. Non-Returnable and Non-Refundable Situations

Refunds or returns may not be available in the following circumstances:

  • Government fees or statutory charges already paid

  • Third-party fees or charges already incurred

  • Applications already submitted to government or regulatory authorities

  • Services already completed or delivered

  • Delay or failure caused by the customer

  • Incorrect, incomplete, or false information provided by the customer

  • Rejection of an application by a government authority

  • Customer's change of mind after customized work has commenced

  • Customized or made-to-order publications after production has commenced

  • Printed products that have been specifically customized for the customer

  • Digital documents or services that have already been delivered or made available

  • Failure to provide required documents or information within the required period

8. Government and Third-Party Fees

Government fees, statutory charges, examination fees, registration fees, courier charges, and third-party service fees paid or incurred as part of a service may be non-refundable.

Where such amounts are paid directly to a government authority or third-party service provider, DALTA INDIA cannot guarantee that the amount will be recoverable.

Any refund of such amounts will be subject to the rules of the relevant authority or service provider.

9. Return Conditions for Physical Products

Where a return is approved, customers may be required to return the product in an appropriate condition.

Unless otherwise specified:

  • The product should be returned in substantially the same condition in which it was received.

  • The customer may be required to provide photographs or other evidence of damage or incorrect delivery.

  • Products that have been materially used, altered, damaged after delivery, or intentionally misused may not qualify for return.

  • Return shipping arrangements will depend on the reason for the return and the circumstances of the order.

DALTA INDIA reserves the right to verify the condition of returned products before approving a refund or replacement.

10. Refund Processing Time

If a refund request is approved, the refund will generally be processed within 7 to 10 working days from the date of approval.

Refunds will generally be credited through the original payment method, wherever technically possible.

The time taken for the amount to appear in the customer's account may additionally depend on the customer's bank, card issuer, payment gateway, or other financial institution.

11. Duplicate Payments

If a customer accidentally makes a duplicate payment for the same service or order, the customer should notify DALTA INDIA as soon as possible.

After verification, the duplicate amount may be refunded through the original payment method, subject to applicable payment processing conditions.

12. Customer Responsibility

Customers are responsible for providing accurate information, complete documents, and genuine supporting materials required for the requested service or order.

DALTA INDIA will not be responsible for losses, delays, rejection of applications, or other consequences arising from incorrect, incomplete, misleading, or fraudulent information or documents supplied by the customer.

For physical orders, customers are also responsible for providing an accurate delivery address and contact information.

13. Refund Request Procedure

To request a return or refund, customers should contact DALTA INDIA through the official contact details provided on the website.

The request should preferably include:

  • Customer name

  • Order or transaction reference

  • Service or product purchased

  • Date of purchase

  • Reason for the refund or return request

  • Registered email address or mobile number

  • Photographs or supporting evidence, where applicable

Submitting a refund request does not automatically guarantee approval.

14. No Guarantee of Government Approval

DALTA INDIA may provide assistance with applications, documentation, registration procedures, and related processes. However, the final decision to approve or reject an application rests with the relevant government authority, statutory body, examination authority, or regulatory authority.

Therefore, rejection, delay, modification, or non-approval by a government or regulatory authority does not, by itself, create an entitlement to a refund for professional services already performed.

15. Policy Updates

DALTA INDIA reserves the right to modify or update this Return and Refund Policy from time to time.

Any revised policy will be published on the website and will become effective from the date specified in the updated policy.

Customers are encouraged to review the applicable policies before purchasing a service, publication, or other product from DALTA INDIA.